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Frequently Asked Questions
Absolutely! Because they’re made from composite fibre (the very same stuff they use in space tech we’ll have you know) they’re both light and durable. Thanks to their construction, they cannot explode and are able to withstand internal pressures much higher than the industry standard.
Yes. The valve they use is exactly the same one you’re used to. Our 10kg size is 571mm high and 305mm in diameter with an empty weight of 5kg.
Your once-off payment of R750 for our 10kg gas cylinder is fully refundable. If you no longer require the use of the cylinder, simply request a refund. We’ll arrange collection of the cylinder as soon as we can. No questions asked.
We deliver gas for free. To your door. Within 48 hours. If you have an empty cylinder, we’ll collect that too. If your address falls within our coverage map this will always be the case – forever. You can have a look at our coverage map here.
We are expanding as quickly as we can while still ensuring we can provide our customers with the seamless service and impeccable quality that they should expect from Go Gas. If we are not currently in your area, the chances are we will be soon.
You can check out our coverage map here.
Yes you can! When you return your cylinder, we’ll credit your account with the value of the remaining gas. We can do this because all of our cylinders have a unique identifier, which means we know who had it last. One thing though –make sure to close that valve tightly so it doesn’t leak!
To make your life easier and ensure you don’t run out of gas, we suggest you have 2 cylinders for each large gas appliance you own. To be extra safe, keeping 1 spare cylinder for your smaller appliances (like gas heaters, for example) is smart too. This will help guarantee your supply and avoid unnecessary gas hassles.
If you need help or something isn’t up to scratch, please get hold of us through our web chat or contact us on 087 135 2215. We’ll do our best to put it right as soon as possible.